Prior to arriving, I completed the online checkin and provided all required information. Upon arrival at the hotel, the staff had to enter my information again as it did not stay in their system.
Found the room to be nice and clean. Later that night, we went to sleep. At 11:30pm we heard a loud crash outside our room. Found the tenants in the next room slammed their door a couple of times. I ignored and went back to sleep, about half an hour later. During the night, heard kids hollering and carrying on next door. 5:00 am came around. Heard the shower in the adjoining room going, lots of banging going on and kids very loud. I went to the front desk at 7:00am to complain since we were not getting any rest. Front desk said oh they have it notated in the computer for the manager.
Later that afternoon, I went to the front desk again and asked if the tenants had checked out or not and if they were still there I needed another room. Here comes night again. This time it was 1:30am in the morning and it all started AGAIN! All night. Got up super early and just prepared to checkout. What a miserable stay.
Also Higdon Road is extremely busy and it sounded like we were next to a racetrack. Awful.
Front desk and management obviously lied about the tenants leaving. As I was getting in my truck, parked right in front of the rooms, I literally saw the kids standing in the window seal jumping onto the beds.
I am done with this hotel. Spent couple of hundred dollars for no sleep!