I think this is mostly my fault for booking on a 4 star hotel in Europe. But I can say a few things: it has no elevator nor bellboy to help you get down our bags (heavy) for 15 large steps to our room. Under the bed was filled with dust, our terrace looked like it was abandoned for a month, all dirty with leaves on the floor and filled with dust, the restaurant was so expensive and terrible-tasting, and they even charge for wi-fi. I've been staying in top B&B's everywhere in Italy, and NEVER plan on goibg back to this "so-called" hotel, just awful.