8/10 Muy bueno
24 de agosto de 2024
Luxury stay let down by poor attention to detail
I had contacted the hotel more than a month before to request a complimentary upgrade if available. I was told at the time that if they have availability on the day they will upgrade us. On arrival I asked again. We were told that a room is available, however it will cost R6000 (approximately €300) for the night. I declined.
The room we were given was beautiful. The hotel did put out a bottle of alcohol-free bubbly, a slice of cake, some cookies and a balloon as we were celebrating an anniversary. We really appreciated this gesture. However, there was dirty crockery and cutlery in the room (clearly used and not washed). Unacceptable.
The bathroom door had an issue where the door kept getting stuck in the frame. My wife used the bathroom and the door got jammed, she was locked in for a while. I called management who sent a maintenance person, who then wanted to sand and grind the door with us there, creating noise and dust. I refused and requested management come to speak to me.
We were subsequently moved to another room. This second room, whilst having a sea view, was certainly not as nice as the first room. Things did work there.
Breakfast was an anti-climax. I ordered the salmon Benedict. It was a single poached egg on half an English muffin. Everywhere else in the world it would be 2. Croissants were not crispy and pastries were disappointing.
Overall, I expected much better from a place of this calibre. I was rather perplexed by the lack of attention to detail here.
Muhammed
Muhammed, viaje de 1 noche
Opinión verificada de un huésped de Hoteles.com
