When i arrived i needed a code that i wasnt aware off, when i rang the number they said i was sent an email with the door code but i didn't get one.
When i checked i did get an email and amongst the long paragraphs of writing there was a bit for me to email them back with an email address to get emailed the door and room code.
But this wasnt made clear, i didnt see it so didnt email, plus you emailed me, so you already had my email!!
When i spoke to them i did give two email addresses in and they said it wasnt either off them, hotels.com must have created another email address for the app i was using but i dont know what it it?
They found my reservation quicky and got me too my room which was efficient.
But as soon as i walked in it smelt like sh*t, they room was immaculate just the smell.
They got me to another room very quick, rooms are lovely.
Shame about the first room, and bit confusing gaining entry.
Only other bits are couldn't get anywhere near the hotel due to a road closure, so had to park 15min walk away.
And the shower head hadnt been cleaned as only 25% ish of the nozzles worked on the shower head until i wiped it.