6/10 Bueno
29 de agosto de 2024
Not so happy stay at this hotel
My stay was okay not because there were any issues with the hotel amenities, but because the hotel staff was completely unresponsive to my needs. Let's begin by checking in.
I put in extra effort to make my family's stay comfortable by calling the hotel a day in advance to let them know what I want for our stay (Abhishake was there to assist me). The staff confirmed that they had taken note of my request and requested that I send them all my requests in the mail. He provided me with an email address, which I did.
When I arrived at the hotel, no one was aware of my request and top of it check in staff (aninda) made us wait at reception till 1600, they kept on making false promises which they never fulfilled nor even informed me that they are not able to fulfill what they said. I kept asking to meet the operation manager and Aninda promised to tell me when he was free, but it never happened during my 3-night stay.
At dinning hall staff (sudipto “guy with round glasses and very short hair”) was also not help full when I asked him that we all family members want to sit together he straightway said no I can help as all seats are full, then I told him that please join these to table so he did that, moral of story is that they are not bothered about comfort of guest some they are busy in there own world
Not all staff were bad. All the girls working at dinner were so helpful and always smiling, playing with kids, and making everyone comfortable.
imran
imran, viaje de 3 noches en familia
Opinión verificada de un huésped de Hoteles.com
