Deeply Troubling Stay — Major Safety and Billing Concerns
I am compelled to share my experience due to the severity of the issues I encountered during my recent stay. As a paying guest, I faced not only unprofessional conduct but also concerning safety lapses and questionable billing practices.
The most alarming part of my stay was the power outage that occurred twice during the night, with no emergency lighting provided. I was forced to navigate pitch-black hallways and stairwells, which presented clear life safety hazards and left me feeling extremely vulnerable. I was later handed a flashlight by hotel staff — a gesture that, while appreciated, did not address the unacceptable lack of basic emergency protocol in a hotel of this standard.
Without explanation, I was forced to vacate my original room the following day and was told to pack all my belongings. I was then transferred to another room with a broken bedroom door — a serious security issue. This abrupt move, which I did not request, was disorienting and added to the feeling of being targeted or mistreated.
To compound matters, I was billed twice — once directly at the hotel for my room and again via Hotels.com for the next night. Despite bringing this up to the front desk and hotel management during my stay, my concerns were ignored.
Based on these events, I have significant concerns about the management’s accountability, the integrity of billing practices, and the overall duty of care extended to guests.