4/10 Fair
May 17, 2024
Horrible stay!!
We have requested a nonsmoking room however they gave us a smoking room with strong smell. When we asked the property manager he said they don’t have any other room. My husband is allergic to smoke and he started to have difficulty breathing. We tried to lay down but the mattress, pillows, comforter, curtains everything had smoke smell. I notified your agent and they spoke to the property manager as well but no luck to change the room. We had to go out and find another accommodation for the night. The next day after12pm, they were able to change our room which was much better. We lost almost half day next day and the suffering and extra expense from the night before. This is ridiculous. Some room has no toilet paper, or soap. Towels are old. There is a sign that this sky suits is not for short stay( I forgot to take a picture). Your agent Eric was very nice and tried to help us but he couldn’t do anything. I am expecting a refund and some compensation for our suffering and cutting short our time with all the hassles.
Beena
Beena, 2-night trip
Verified Hoteles.com guest review