2/10
Staff was very nice. After that, the hotel was horrible. We were there for commencement, which is planed nearly a year in advance. The hotel chose to do construction during one of their busiest times of the year. Furthermore, there was no mention of the construction on the site. The lobby was full of construction supplies, the bathrooms on ground floor were closed, which was not helpful after a very long car ride to arrive. Our room didn't have a curtain-it was literally a piece of fabric stapled to the window. I had to use a hair tie to open them so we could have light in the room. They also let in light all night long, so sleep was impossible. The beds had unprotected metal arms sticking out from the bedframe, which bruised my daughter. The stairwells were not climatized and were filthy. The kitchen area was like a closet that everyone had to pile in for breakfast-we had to eat elsewhere. I rarely write a bad review, but this was truly the worst experience that we have ever had in a hotel, at a premium price that I paid for a 5-star hotel. I would not everrecommend staying at this hotel, and feel like my money should be reimbursed.
Angela
Viaje de 2 noches en familia