Staff at front desk were unprepared for guest, uneducated about their own computer system, unfriendly, and unapologetic about the amount of time it took to check in. I believe the personnel at the desk were the owners, there was a wedding party staying the night we were there, the shuttle was departing at 3:45pm for the party, I stood in line for 45 minutes and was the third in line. The rooms had recently been upgraded per se but must of had the same mattresses as before, you could literally feel the springs in the bed as well as hear the squeak of them compressing. There were also no instructions for using the tv, what restaurants were delivering in the area or what time breakfast was served. When we awoke in the morning and made our way downstairs at 6am there was no breakfast and no one at the front desk. This place does not care about their customers and should be avoided at all efforts. If you find yourself staying here because of piss poor planning as we did, bring a mattress pad, your own pillows, breakfast and melatonin, you may also want to consider doing an Air B&B. It was not worth $300 yo stay here to attend a Dave Mathew’s Concert, I should have drove into Milwaukee and saved my money an patience.