My husband had a terrible experience checking in, unfortunately. We arrived at 11:30pm, after calling first to let them know we were coming, and there was a woman at the lobby door who harassed my husband on the other side of the locked door about not having a key. It looked like a corporate event was going on. She finally let him in after being very rude, and the man at the front desk seemed embarrassed about her behavior. When my husband asked if she worked there, she said her name was “Kristen from Corporate” and she was just messing with him. Other than this weird exchange, we enjoyed the hotel experience. Breakfast was good and the hotel was very nice. The front desk staff were extremely nice and helpful. We would return, but hope for a better check in with no Kristen.