SureStay Hotel by Best Western Oklahoma City West

Hotel was fine but the walls are thin and you can hear in the other rooms

Overall for the price the stay was okay. However, I had to switch rooms immediately because the first room smelled of smoke and had hair on the bedspread. The second room had a roach on the floor and was missing the coffee pot and the glass rotation plate in the microwave. Lastly, I was overcharged on my credit card above the amount I booked fir on Hotels.com. Again, for the price I recommend this place because of the price, convenient location next to the interstate, and the rooms have recently been updated. The property management really needs to tighten up their overall operations.

Everything was good except the mini refrigerator was frozen in the back inside and was about 8 inches thick. I had milk for my one year old grandson and was unable to keep his milk in it. But i was just happy to be in light and warmth so me and my family overlooked it. Great place to stay.

Peoperty was updated and somewhat clean, although the doors/knobs and walls had dirt and spots on them that probably had not been cleaned in quite some time. Just awful customer service. The hotel staff was ignorant and unknowledgeable. There was extreme noise coming from the room above us, and I don’t mean loud walking, I mean furniture moving and banging around—and the staff refused to address it despite numerous complaints. Our tv cut out constantly and the front desk person actually asked ME to call direct tv to complain!??? What in the hell!? We would absolutely never stay there again.

The staff was great. The housekeeper was kinda disrespectful and snappy, however the room was clean and very comfortable.

The Rodeway is under new owners [= now called, SureStay Hotel by the Meriott]. They made so much noise with their air-compressors for 8 to 9 hours a day, for at least 6 or 7 days [= out of my 31 day stay], with no attempts to relocate me to another rooom. Nor was the housekeeping timely for room cleaning within the 31 day stay. I was not the happiest of campers!

Room was very clean, staffbwas friendly,

These people are rude and nosey as hell ...had gotten bit by a wolf spider not to mention the freaking bed lice that was in the bed. It was so bad i left my memory foam pillows outta fear of them being contaminated with those nasty things room didnt have half of what it said it did and while we was gone they entered our room for no reason when asked y he went in there he says if u dont like leave but wouldnt give refund worst place ever

No room service. Had to clean own room that we payed for for 4 nights in a row and then they took $20 of my deposit because we where 30 min late on check out. I figured after cleaning our own room and the toilet leakin that would be looked over. I feel like I should be given some awards or something from Hotels.com for setting me up on that

Decent for the price. Clean and comf beds. Right off the highway and right next to a gas station.