We made the reservations though Expedia. Riley checked us in, He was professional and courteous. We were there three nights. The last night we returned to the hotel around 10pm, exhausted, tired, ready to shower and go to bed. Our card key did not work. We went to the front desk and Jasmine gave us a new card key. Again, it did not work. Around 11 pm, she called the hotel manager and explained the situation. She tried to bypass the lock and it did not work. Around midnight, she gave us another room to rest until they could solve the problem. We did not sleep; all our toiletries were in the locked room. We could not shower. My meds were locked in the room and I couldn't get them. Finally, at 8 am the Fire Dept. knocked the door open. Oral, the room steward informed us that they knew room 306 had a problem with the lock. The manager at that time was Susan. We informed her that we wanted a refund of that night's stay because we did not use the room and were not able to retrieve our belongings until the next morning. She became very belligerent and screamed at us that "The lock was fixed". I said, "Apparently not since the Fire Dept. had to cut the door and the lock. We could not believe her attitude. All she had to do was apologize for the inconvenience", but she just kept screaming that we were not going to receive a credit. We expect a refund for that night.