I have to mention the hotel overall is great. The location is close to Spanish springs town square, The breakfast is nice and the employee that took care of the breakfast area was very sweet and polite! The rooms were very nice and clean, I really enjoyed the suite. And it was a very quiet hotel.
I do want to mention the one rude staff member that will make or break a stay. People will never forget how you made them feel. All morning the day of our last day I had been running outside to load the car, went to have breakfast, etc. The woman at the front desk with light colored hair, wearing glasses and older woman did not even look up from her desk the entire morning.
As my friend and I are making a trip out with our hands completely full, she asked us if we were checking out? She didn't even say good morning first.
We obviously had full hands and I told her no not yet.
She sarcastically replied okay let me know when you do.
Because of her rudeness, my sister and I gave her a very sarcastic "NO! You have to just guess!" And laughed as we walked away.
As promised, on our way out we went to the desk and saw that there was a basket that said just drop your key card when checking out and have a great day. She was not even at the desk, no one was. So I dropped it in and said "DING DING WE'RE CHECKING OUT NOW, KEY IS IN BASKET!"
And she called back a thank you.
Where I come from it's polite to say good morning when you see someone in your establishment who is your guest.