I'll start off be complimenting the reception staff for their efforts, but the Duty Manager showed a complete disregard for guest health and welfare.
There was a power cut in the area. Not a thing that the hotel could do about it but the power went off at 2.30 pm, I checked in at 4.15. There was time for me to be contacted and for me to make alternative arrangements.
Because of the power outage their was no operational lift, corridor lighting was poor, no power in rooms (so no TV, internet, etc). To make matters worse, because their was no power the cold water pump was unable to circulate water to the rooms. So no toilet or washing facilities until 8.40 pm when a generator was brought in. The only working toilets were on the ground floor (bear in mind that there was no lighting in the corridors to find your way and the lifts weren't working. So anyone with walking difficulties could not access basic hygiene facilities.
I discussed this with the Duty Manager, who simply advised that it was out of their hands....a very disappointing response when the hotel could not provide basic hygiene facilities.
The electricity came back at some point through the night.
Overall, a poor stay and a disappointing response from the Duty Manager