For some reason, upon arrival, I was told our reservation had been canceled. I never received notification (or refund) for this, and they said perhaps a staff member made a mistake. Luckily, they had openings and were able to get us a room without us having to pay a second time. Pool was nice and warmer than most. Only complaint was the air conditioner didn't work great, so the room was warm and muggy. Overall, would stay again if we needed somewhere in Buffalo to stay.