6/10 Bueno
28 jul. 2025
Needs Better Access & Eco-Friendly Bath Amenities
Access to the hotel is very bad. Hotel Entrance sign is tiny and unlit. The main sign comes up suddenly and is placed too far up from Route 7 to be seen clearly in daytime and especially at night. Coming from Lenox we often passed the Entrance. Left turn out of the hotel onto Route 7 (to Lenox/Tanglewood) is practically impossible. Crossing a 4 lane highway with a double line is very dangerous and makes no sense whatsoever. Signage for Check-In is not good. It should say "Main Entrance" (instead it says "Club Room"). Parking is good, but instructions in how to access parking for your particular room is not clear. Dinning/Breakfast area is good with Coffee always available. Room was quiet and comfortable. Bed comfortable and Bathroom good. The Soap, Shampoo, Conditioner and Body Lotion dispensers are not at all Eco-Friendly. They are full of chemicals, strongly perfumed and have a bad medicinal odor. We did not use them. We fortunately travel with our own Eco-Friendly soap and shampoo. Closet space is minimal and the Closet/Refrigerator unit is poorly designed. The 2 large, deep drawers underneath are very difficult to access. There was no chair in which to relax. The desk chair was far too low. Service was excellent and prompt. Why the fire pits outside were going full blast in 85 degree weather made no sense.
Robert
Robert, viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
