2/10 Mediocre
21 de febrero de 2025
DONT BOOK HERE! A SCAM AND YOU WONT BE REFUNDED!!
This entire listing is a scam! The pictures and amenities listed are from the Wyndham in Rio Grande, the ACTUAL property is the Aquátika property in Loiza. We didn’t find this out until we were on the plane to PR, finally received a text from the property (after days of trying to reach them) and realized it wasn’t located anywhere near where we thought we were staying, but decided to check it out, still hopeful it would be nice. We paid extra for the “Beachfront Villa” which boasted ocean views and beachside location… actual apartment was a 15 min walk through the run down complex to what looked like a prison gate for access to a small and filthy beach. Our room’s “view” was of an empty and dilapidated pool surrounded by caution tape.
Most disturbing was that The Aquatika complex is in an area of Puerto Rico that felt extremely unsafe (the road the complex was on had handmade signs every few feet that said “no mas muertes violentas” - that translates to “No more violent deaths” basically they have a murder problem, not a welcoming area!)
The only nice thing was the apartment itself was nicely furnished and clean, however there was NO WAY my family was staying there and we left immediately!
Hotels.com attempted to get us a refund, but the vendor refused and we were basically told there was nothing they could do. We spent over $6000 for the week and ended up having to scramble to find a new resort to stay. DO NOT BOOK HERE! IT IS A SCAM!
Allison
Allison, viaje de 7 noches en familia
Opinión verificada de un huésped de Hoteles.com