Well let's see... We checked in at 5:45PM. We got to our room, and the only window faced the parking lot so we had no privacy.
Next, I stepped into the bathroom and it was Africa hot in there. There was a radiant heat towel rack that was fully on and the knob to control it was lying on the floor broken off the valve. We called the front desk and they said they would get maintenance on it.
We have reserved a table in the restaurant because we had heard about this great view overlooking a loch. Instead, we were seated on the opposite side of the restaurant facing the car park.
We asked during dinner if maintenance was addressing our room, and we were told that it was being taken care of.
After dinner we were sitting and relaxing in the drawing room, and the front desk person came up to us and told us that maintenance had gone home for the day and our bathroom had not been fixed.
We were then told if we had reported the problem before 5PM that maintenance would have been able to address it, but we reminded them that we arrived at 5:45 so there was no way from us to do that. We ten asked why we were told maintenance would fix the problem if they had already gone home, and were told "We don't know."
They offered to move us to a different room, but by then it was 10:30PM. We had to pack up and move rooms while everyone else is sleeping. The whole experience was very disappointing and the worst stay of our trip.