4/10 Regular
26 de agosto de 2023
Very disappointing
The staff barely speaks English (on their website mentions that they do) so almost 0 explanations during check in process and making very hard to order in the restaurant with a few misunderstandings.
The room was dirty, with an unclean toilet with hair on it, streaked mirrors, grimy windows, dusty tables and lamps, and a floor that was not properly clean for a while. Housekeeping was really disappointing. Even during turndown service, they merely made the bed and neglected other basic cleaning tasks.
There was no "don't disturb "sign available for the door, leading to housekeeping incessantly knocking at inconvenient times.
In terms of room quality, cracks and humidity in the ceiling, along with peeling paint on the door and broken tiles gave us the impression of a neglected property.
This hotel is relatively new, so it's alarming the need for maintenance. A pity because the place has a huge potential with the design and the beautiful landscape.
The pool needs urgent proper cleaning
There was not soundproofing in the rooms so you can hear everything from the other rooms (in our case we were between two families with young kids)
The restaurant was also quite dirty with stained table cloths and dirty cutlery, poor service and poor food quality overall. Clearly not at a 4 star hotel level with a clear lack of managment
The highlight was Hamza, who was very helpful and with a great sense of hospitality.
There are much better options in area at that price.
patricio
patricio, viaje de 3 noches
Opinión verificada de un huésped de Hoteles.com
