The best thing about this hotel was the location. It was very easy to get to and from the surrounding areas. Also, the staff was nice. And the breakfast was good enough. Our daughter loves the homemade waffles.
We got to the hotel at 2pm and was told not only was our room not ready, we would have to pay a fee to check in early. Wait, what? I've never had to pay a fee to check into a hotel early, especially only an hour before the actual check in time. So we had to find something to do for an hour, after driving for 5 hours.
Before I had even booked the room, I called to make sure the pool and hot tub worked. I was assured it did. That was the sole reason for booking this hotel. Upon actually checking in, I was told the heater in the pool was broken. The pool was freezing and the hot tub was lukewarm. Our daughter was so disappointed. Luckily there's a new aquatic center in Medford.
The room was good enough. The beds felt old and we rolled towards the middle when there was two of us. But it was clean-ish. It had flooring instead of carpet (we had a pet friendly room, so not sure if that's the norm).
The 2nd night we were there, the people above us would not stop running or jumping. And then doors opening and slamming. I called the front desk around 9pm, but it didn't do any good. I think it stopped around 10-10:30 and started up again at 6am. It was the same the next night. I know that's a person problem, not a hotel problem, but still.
Overall, disappointing.