If staying as part of a conference/event group, I’m sure it would meet expectations. But staying independently, it disappointed. Arrived with several bags. My room was almost as far from reception as it could be, down a long corridor with flights of steps, then up stairs. No offer of help; not even told where the lift was. Overall sense that the staff felt they were doing me a favour by letting me stay there (a smile costs nothing, guys), the restaurant team seemed disinterested. The room itself was a paid-for upgrade, on which basis I’m glad I didn’t stay in the original one. It did have a window, though - just not a very big one (see photo). Conference attendees don’t have a choice. Independent travellers do - I suspect the operation is not geared to the latter.