No office or on site staff. Could not find our room plastic card keys to get into room-it took about 15 minutes for me to find them at one of the "cottages" on a small table on the porch of the cottage. (Once we found the envelope with the room key, there was a phone number provided to call for "hotel emergencies". Door was incredibly difficult to open- it took anywhere from 3 to 10 tries before it would activate. Really steep stairs to get to our room. Toilet backed up on the last day- we called property manager, and he promised to send out someone to fix it. We asked to wait for about 45 minutes, and after 30 we called again to say we were ready. He said someone would be out soon. After waiting about 30- 40 minutes, we had finished packing. We went to Burger King abut a mile away to use their bathroom. Great location, a spacious room, and comfy bed. The room decor was over the top Vegas gaudy! too many other negatives. We will stay at another hotel when we come back to Half Moon Bay.