The staff at the Golden Key couldn't have been nicer; Gabriela was especially helpful in arranging tours and taxis, but the room we were given at midnight upon our arrival was airless, dark, had no facility for making a cup of tea or coffee, and had a view only of an abandoned construction site. No robes, no air conditioning, tiny shower only, not the kind of room expected at a hotel that calls itself four star. Even though the hotel was not full, I believe we were given the worst room. Why? Probably because we had prepaid prior to checking in. The location of the hotel is excellent for visiting the palace and old town, and the breakfasts were lovely, but I would not go back.