It was generally really nice. Its a great hotel, brilliantly situated to go into town with bus stop really close to the hotel and taxi options at the front desk. Only thing that let it down was that, although breakfast was included in our booking, they told us when we checked in that it wasn't, and if we wanted the hot buffet it would be £14.95. I checked our booking the following morning, saw it was included, and challenged them at reception. They then said that they'd tried to find us after booking in to say it had been added. Went for breakfast to be told we we're not on the list. Lady kindly went to reception and came back to say they had given her wrong info?? We eventually got breakfast, but it was kind of stressful and we were in a rush as we had a tour booked.