They called us last minutes (~20mins before we reached the Termini station) that it is canceled due to some technical problem, later someone else answer our call saying that we never had any reservation and then, they stop any discussions and never answered. It looked to us they gave room to someone else, despite the fact we texted (and hotels.com contact messenger wrote) them in advance about our arrival info. We are surprised it has such a good reviews, and it may be is good, but if you dont want to end up at on the street looking for another place --like us--, go somewhere else.