2/10 Mediocre
22 mar. 2024
Do not book! Poor communication
Do not bother to book this place- it’s a scam. There’s a reason it is non refundable.
I had booked two nights and due to a flight change I ended up arriving one day later. I knew the reservation was non refundable so I didn’t expect any refund. I told the host I would be arriving a day later. The apartment was not ready at the time I said I would arrive. I was not told anything until I arrived when I received a message. This was already a problem since it should have been ready one day before. Instead I waited almost 2 more hours before I received the key from the cleaning lady. She informed me I needed the key to exit the building as well and asked me to go back downstairs with her so I could let her out of the building and I asked what I should do about the key since I need to leave early the next morning. She told me to message the host and I did so right away. He responded a while later telling me to bring the key to another address when I had to leave. I had my suitcase and bags and if I had to walk to his residence it would take me 30 minutes with my luggage. This was inconvenient since I already needed to leave very early in the morning. I told him it would be better that I stay in a hotel because I could not spend my time to return the key to another location. He came back, picked up the key and I left to go to a hotel that I booked right away last minute. I never used the facilities at the apartment. No host should expect you to go out of your way to return a key
Cliente verificado
Viaje de 2 noches
Opinión verificada de un huésped de Hoteles.com
