Filthy room, halls, etc. AC not working well. Old, dilapidated, and infested with bed bugs. They denied bugs. I showed them pics and video. They denied they were bed bugs, so i brought them one in a napkin. Then they asked to move us to a sister property. I agreed, but then they reneged, claiming they had no rooms left. But they were advertising rooms on line. When I showed them the add, they claimed that was a mistake. They refused to refund our money. They offered to clean our room and clothes, but expected us to stay there and claimed we were not entitled to a refund as it wasn't their fault we didn't want to stay in a bed bug infested hotel. They didn't even communicate with us for hours after we reported the bugs. Only after we filed a complaint did the manager even agree to speak with us, an d he only offered to clean our room. They sent a maid with clean sheets! Disgusting! Completely unacceptable! And they were horribly arrogant through the entire ordeal. Stay away! Stay far away!