We stayed at this hotel for 4 days (as part of our 3 week trip to Japan). Check-in was fast and easy. The associates at the front desk were friendly and polite. We do not speak Japanese, but this was not an issue. The hotel was very nice and our room came with all of the amenities we needed (mini fridge, toothbrush, toothpaste, brush, q-tips, razors, etc.). There is also a shared microwave and washer/dryer that is available for all guests. The Hotel is within walking distance to Tokyo Station, convenience stores and restaurants, which was very convenient. The included breakfast was offered at a nearby Denny's and was worth the additional cost. The room was very clean and comfortable, but for a couple with 2 carry on bags, it was quite small/tight. Would recommend the smaller rooms for single travelers.