Courtyard by Marriott Omaha La Vista

Literally sent us to 5 different rooms at check in when entering rooms beds were torn down and not made and there wasn’t that many people staying there. Felt like the front desk person thought we were somehow doing it on purpose. Have never had an experience like this before. Wouldn’t upgrade our room because it was too hard of a process through Hotels.com, next time I’ll book directly through hotel to try and avoid this kind of issue. It was a worker that didn’t want to put forth more effort than she needed to but also should be made more stream lined from Hotels.com if they want a good review after a horrible experience.

Room was ok. The heater kept stopping and blowing out cold air. The maintenance guy showed me how to temperaroly fix it, but I still had to do it several times over night.

Room was very nice, clean, etc. Heater blowing cold air. (Single digit temps outside so heat was a necessity!) Called desk, they had someone up within 15 min or so who took off front n wiggled the wire to get heat to kick on. Showed my husband what he did in case it happened again so we could "fix" it ourselves next time if we wanted. Maintenance person mentioned hotel wasn't letting them order replacement parts due to spending limits brought on by covid, so they were having this issue in several rooms. My husband did have to "fix" the heater a couple more times during our 2 night stay. Disappointed that a high end hotel that looks so nice otherwise can't fix heaters. Repair guy was in and out quickly and very friendly, but smelled so strongly of cigarette smoke we had to spray perfume n open door to clear out the smell after leaving. No discount was offered for the heater issues that. Pool is very small and you must make a reservation for time slot to swim due to covid. Chlorine was so strong it burned your eyes n nose to be in the pool area supervising your kids.

I could not get the room to go above 65 degrees, meaning the unit was on and making noise my entire stay.

Front desk was very nice and helpful... thank you, room was very clean and comfortable

Very polite helpful service at check in, room spacious and clean and quiet.

The heat was not working in our room. We moved to three different rooms before we had heat, but then the heat went out in that room too. We tried to switch rooms again in the middle of the night, but the only person on duty didn’t know how to switch us rooms. We slept in the cold room the rest of the night, but we ended up having to move hotels.

SPECIAUS SAFE ENVIREMENT FOR COVID-19 STAFF FRIENDLY LOCATION IS GOOD

They had a nice green space for our four legged friends and supplies baggies to clean up after them

The cleanliness, the comfort of room, the amenities. The staff was pleasant and helpful.