PLEASE READ THIS WARNING IF YOU'RE BOOKING AT THIS HOTEL. I made this reservation weeks in advance because we were dropping my son off at college on a specific day. We were arriving somewhat later than expected, so we called ahead mid-afternoon and the person at the desk said that's fine, "you're all set, and I'll make a note that you're coming in late tonight." Then, I arrived with my entire family of 6 at almost 11 pm, including a toddler, and we were told that THEY DID NOT HAVE A ROOM FOR US. I said what, we had a reservation, and I have the confirmation right here!?!? They said, SORRY, NO ROOM. I was and am still furious, my entire family had just driven 9 hours, had checked in, and were handled like this. Then I called Hotels.com - they (someone with a heavy accent) called the property and said, "well, I guess there's no room, so you have to figure something else out." Thanks punks. There may be something in the fine print that justifies their actions, but this is inexcusable to me, and IF they have something in their policy that allows this it SHOULDN'T BE IN THE FINE PRINT. To add insult to injury, neither this La Quinta nor Hotels.com offered to comp us ANYTHING for our trouble. We had to drive almost an hour away and check in at a hotel in Little Rock. STAY AWAY FROM THIS HOTEL, and shame on you Hotels.com if you're letting them get away with this crap, especially leaving a family left in the cold and not even a comped night. Otherwise, the hotel was "meh" anyway.