I booked accommodation with PrideInn Hotel Nyali, paid Ksh30,264 for a junior suite for two nights. When i arrived at the hotel, they told me they were fully booked and didn't have any rooms. They then transferred me to a different hotel across the city in some smelly neighbourhood. They booked me in a standard room. The room was dirty, bedsheets had blood stains. After checking out I realised that the hotel they transferred me to was only costing them Ksh11,000 for the two nights. Meaning they had stolen Ksh19,264 from me.