I made the reservation on Friday then checked in on Monday to learn that the water had been declared contaminated with ecoli since Friday. The desk clerk informed me that it had been tested that morning and was no longer as bad... we could use it for showering just not drinking and they would give us bottled water. No coffee in the morning but the rest of the breakfast food was fine. I went ahead and checked in then got my mother (88 years old) and my 28 year old daughter (college degree in biology) and went upstairs to our room. My daughter began doing a computer search to find out more about the situation. It seemed to be city wide, all local restaurants were a risk. Safely washing hands even seemed to be an issue. The health concerns were more than we could risk so we left the room and went back to the check in desk. Because we had booked through hotel.com and paid ahead, the desk clerk was unable to refund our money. I had also paid extra for insurance since we were driving a long distance and traveling with an elderly person. I was told I need to work things out with my booking agency (hotels.com). I tried using my cellphone but couldn't manage to juggle emails, numbers, codes, etc. We needed to find another place to stay in a neighboring town, we hadn't eaten, so simply left the hotel and moved on. I realize the water issue wasn't the hotel's fault but I don't believe the seriousness of the situations was fully made clear to me.