Hidden fees , rude reception and below par room.
Upon arrival, we were rudely received by a grumpy person, who accused us of being unreasonable, racist and con artist trying to take advantage of the management. The person at reception gave us the the run down when we arrived, a breakage deposit was paid, but after that the other fees that were not 'obvious' were suddenly being requested. Parking fees , and late checking in fees ( when the website clearly states checking in closes at 12 am) we arrived at 10pm (we called at 4pm to say what our ToA would be) and we were told it cost extra to check in after 8pm. When we questioned these fees, the person at reception told us we basically staying for free and we should just pay up. The other statement such as racists and unreasonable con artist trying to push the management around. The room had dodgy bedding and no heating or aircon. The room very drafty as the windows doesn't seal very well and the furniture was really of low quality. Elevator broken half the time,and we took the service elevator or stairs mostly.