Considering i didnt even get to stay at the property, due to the app incorrectly reverting back to the date of the booking, instead of the date i needed, very disappointing.
Additionally, this hotel were not open to either cancelling the booking without paying the full amount of the stay and also refused to change the dates, so that i coukd at least use the booking i paid for.
I understand that their are strict no cancellation policies, but just some simple human decency would have been appreciated. With the cost of livong at an all time high, i found this hotels lacking leniency under the circumstances completely horrific and unfair.
Never again.