Myself and my husband stayed with you Sunday night for just one night and unfortunately had a very poor experience with yourselves.
Firstly, the huge issue is the parking. We booked online and nowhere were we pre-warned that parking was chargeable, let alone PER car. When bringing this to the attention of the reception you were rude and argumentative. A member of staff even suggested I park on yellow lines outside the hotel. The car park park provided is diabolical at best. Half the car park is inaccessible around a tree, and gravelled throughout. Whilst at reception one other couple complained about the chargeable car park and poor condition. I notice many negative reviews stating the same thing, yet you've implemented no changes for this. Safe to say we didn't use your car park.
In our room the bed was uncomfortable and poor condition, including constant squeaking of the bed, and shockingly the headboard totally broken off the wall, which made it bang heavily against the wall upon any movement in bed. The bathroom facilities were poor, and we were left with no toilet roll, therefore had to use tissues.