Beautiful hotel in Palma’s old town. The building has lots of character, however the bedrooms could be in any other hotel in the world: No local art/artist, no local textiles, no local furniture, overall look that you can find everywhere. This match my experience with the staff, unable and unwilling (this is the real sin!) to understand the local language -Mallorquin-. So any pretense of cultural immersion in the rich culture of the place is just that, a pretense.
In addition, the air cooling system didn’t work. After pointing this problem I was expecting a better night sleep. No luck, still didn’t work, so the following night I ended sleeping with the window wide open, it was pleasant despite the diverse noises that came through.
So, although the overall experience was not a horrible one, it certainly was not one associated to a hotel that has the pretensions this hotel has.