I really wanted to love this property and give it 5 stars looking at the photos and reviews. However, my experience was strictly 3 (or maximum 4) stars.
Pros: helpful and friendly staff at reception, outstanding breakfast options, extremely clean surroundings, 2 outdoor and 1 indoor pool (none of them crowded), Lidl 2 mins walk away.
Cons: unfortunately, I got the 'unlucky' room (top floor, corner) where WiFi was non-existent. This meant, I had to come down to the reception area to use my laptop, Google stuff, plan my days, send photos to family and even complete the pre-departure forms before flying out. I was told no one else in the hotel reported this issue, so perhaps it was just my bad luck.
Upon using the room telephone to contact reception, I discovered that the connection was so poor, I could barely hear them.
Upon contacting room service one day, it rang for about 25 mins before I gave up and went downstairs to place an order. I thought the restaurant would be extremely busy, hence the staff were probably occupied. However, there was not one single customer present.
For such a fancy hotel, I was surprised to discover the toilet seat just placed on and very wobbly. There didn't seem to be an air vent, so it got very stuffy in there after showers.
The air conditioner was more like a slow fan, even though it was strong and cold around the other hotel areas. It was fine with me, but might not be for others in the 37C heat. No watchable channels on the TV either.