Excellent staff, very accomodating to our peculiar travel plans (we were away for five days, they let us leave our stuff in the room unpaid!), unfailingly helpful.
If the weather was a little less warm it would be an easy half hour walk to Sandakan centre, but as it is it's an easy bus or taxi.
The location looks bad on first sight, it's a light industrial area on the main dual-carriageway out of town, but with more familiarity with how Malaysia works it's full of restaurants, local shops, the town cinema, and has a couple of amazing Buddhist temples within walking distance.