Extremely Disappointed: A Nightmare Stay
I cannot express my disappointment enough after booking a six-night stay at this establishment i check out same day and booked another hotel despite I prepaid for the entire duration, expecting a comfortable and clean experience based on their advertised pictures—what a farce!The reality was a stark contrast; the hotel was filthy from the moment I arrived, and the pictures online must have been from a parallel universe.
The staff were either clueless or intentionally unhelpful. Many conveniently "didn't speak English" when it came to addressing my concerns. It's laughable that they claimed to be new after four days—what kind of professionalism is that? When I requested to speak with the front desk manager, it was as if they were a phantom. Instead, I was palmed off to someone named Senan, who, despite claiming to be a manager, had no solutions or even basic empathy.
The pinnacle of absurdity was when an animal urinated in the reception area, and it remained uncleaned during my entire ordeal. It speaks volumes about their priorities.
Despite not spending a single night due to the appalling conditions, they had no qualms charging me for the entire stay and refused any refund. I wouldn't be surprised if they rented out my room to another guest while I was fighting for basic decency.
In conclusion, avoid this place at all costs unless you enjoy flushing your money down the drain for a nightmarish experience.