I am a Mexican national residing in the US and travel two to three times per year, however, I have never encountered such good customer service. To say the staff was "excellent" at their work is an understatement. They make you feel at home, from the hostess, the concierge, the drivers, waiters, masseuse, bartender, etc. They go above and beyond. The place is a piece of paradise on earth. The only things to keep in mind when coming is that the hotel is remote, at least one hour from the Liberia airport depending on traffic. There is a lot to do at the facility, like tubing, hiking, hot springs, pool, massages. The hikes are strenuous, the hot springs are HOT, and the massages are amazing. The menu is the same throughout the week with the daily special plates, which are all delicious. They have an in-house chef and baker that can work with your requests, I had a cake made for my wife on her birthday and it was amazing. I have nothing but amazing things to say about the "tocó" people. Fell in love with this country!