The staff was very unprofessional and ignorant. Very different from the friendliness you are used to in Thailand. First they claimed that there where no free rooms even though we had booked and payed for the room in advanced. Not until we found the confirmation did they care to look in their books. We ate lunch at the restaurant, chicken that didn't seem to be newly coked, which resulted in food poisoning and two full days crawling between the bed and the bathroom. We used the laundry service and half the clothes where lost and they did not seem to care, when they finally cared to look for the lacking clothes it appeared that those where not washed at the same time as the clothes that we received, we had to wait for one extra day to have all clothes washed. On the positive side, the location is nice next to a beautiful beach and close to stores, scooter rental and tour-organizers. The room was very modern and clean (except for maybe a hole in the wall where you could see into the neighbors bedroom and vice verse). In short, it feels like they do not care the slightest about the guests and I recommend that you choose another hotel if you can.