I booked a room with a balcony and paid extra to do this, I arrived at the property to a room with no balcony. I explained that I had booked a balcony room and I was told there were none left, I wasn’t offered a partial refund either. Hotel says it has a jacuzzi bath, it doesn’t, the bath doesn’t even have a plug. It said there was a full fixed fridge freezer, nope, mini fridge only. Apartment was quite dark and very basic. Comfy bed but no TV in bedroom, apartment was also very cold and I wasn’t shown how to descipher the heating controls.