A.THE GOOD
1.I stayed here in February and was very unsatisfied with overall service quality. But this time around, I was very impressed with how much the hotel has progressed with its overall service: checking is faster and the staff friendlier and better trained, they do a better job at ensuring that rooms have everything needed and they are more reactive when the customer asks something( e.g extra towel, a spoon etc...). Talking about reactivity when a customer needs something, i would like to particularly highlight the amazing job done by a lady there called Eileen Johnson. Eileen was so friendly and reactive to problems that i had to ask for her name so that i can share it here. I'm grateful Eileen and I hope the rest of the team can copy from you
2.Breakfast is great with lots of food varieties
3.All the machines at the gym work and because it's only open to hotel guests, it's almost never too crowded
B.IMPROVEMENTS NEEDED
1.The food room service team seems to get angry every time I order(happned a few times) or ask for breakfast(I only ordered breakfast once) to be delivered to my room. They take very long and the person delivery always looks unfriendly and angry. One time they simply ignored my order and blamed the person at reception
2. One of the cleaning ladies(not the fair completion one) in the hall where room 216 needs more training. One day she didn't clean my coffee table, didn't refill the coffee box and left no towel and was rude when i reminded her