It was my first time in Charlotte and there were many hotel choices, I chose this hotel because of the reviews and the shuttle. However, I learned that the shuttle does not take you anywhere, I was told it was only for the corporate and business travellers to take them to meetings. I wish this was made clear on their write up. Some of the staff were amazing yes, but one guy, not so much. He was never at the desk just the TV and he was not friendly or courteous and I decided it was best to keep to myself and not interact with him. Feeling this way at a hotel travelling alone at a hotel very far from many things, is not a good feeling. The Breakfast staff were amazing (they make your waffles for you) and they are very quick with clean up and do not leave a lot of anything out. I had to ask for peanut butter and extra syrup each day. But they were nice about it. Also the two ladies that worked the desk were just lovely. The lady that was there at night and the other early in the morning. They were kind, courteous answered questions and made me feel good about my decision to stay there.