The hotel is located near many hotels in a quiet block in the Dongdaemun neighborhood. We arrived late at night, and after getting our rooms, we asked the reception desk for eating recommendations. The man behind the desk said he didn't know of any. We walked next door to the Ramada Inn Hotel, and even though we were not staying there, the concierge courteously indicated on a map the many restaurants two blocks away. The next day, after failing to get an Uber ride due to high demand, we requested assistance getting a taxi, and again, the reception desk person was unwilling to help. Since this pattern was repeated in other hotels across Corea, including the hotel in Jeju Island, I couldn't tell whether the reception desk staff knew what the neighborhood offered or preferred to feign ignorance to avoid engaging with English-speaking guests.