We booked The royal suite -the most expensive room in the JC RESIDENCY but to our surprise there was nothing Royal about it except the massive size of room. Everything else in the room was ordinary,especially the lights in the room were extremely Dim,dull and boring.
Last year in the same hotel, we booked Heritage Room last December, it was amazing, extremely clean, comfortable and well lit.
So, if you want to book a room, either book Deluxe or Heritage types of rooms and nort Royal suite.
Regarding Staff, it was again not so good experience this time compared to last time which was really good.
Staffs now are more worried about the Reviews/rating and kept asking to remember their name and put it in while reviewing.
Overall, disappointing experience at JC.