While I rarely leave negative reviews, I feel it’s important to share this honestly. The hotel, though priced at a premium, showed signs of neglect in cleanliness, maintenance, and customer care. I offer this reflection in the hope that the management receives it constructively, and that future guests can make an informed decision. The hotel itself is a lovely, historic building, and there is plenty of parking. Staff were friendly when we first arrived.
Here are the points to note:
*Dirty quilt cover (brown mark) - reported to manager but not changed.
*Dust everywhere.
*Very Dirty windows.
*Dirty mirrors.
*Shower stuck on roasting hot - manager not there in the evening so nothing done until much later the next day when it was too late, as we needed to shower in the morning for our daughters graduation. Could not move rooms as hotel full.
*Sink tap drips and taps not cleaned.
*Bed rock hard - felt like sleeping on a block of concrete.
*Half a toilet roll in the bathroom on arrival for a 3 day stay. Had to go and ask for more.
*Bathroom door didn't lock.
*Main areas look impressive at first but when you look closer, you could see the stairs carpet had not been hoovered for quite some time.
*Included continental breakfast had a very poor selection of food, and was offered in a very dirty and grimy environment. The floors had not been swept and mopped for a long time as there was crumbs, stains, dead flies, empty packets of sugar etc. under and around the tables.