Love the old world Italian charm, the friendly staff, the spacious room, the location. But the couches are old with sinking seats, the mattress needs replacement. There are ants in the washroom. The safe’s mechanism does not work at all in one of our 2 booked rooms, and the other safe cannot be programmed and requires the emergency key with each access. There is no phone in the room…ie, no direct line to reception, housekeeping, etc, and no wake up call service.