My family and I just enjoyed 3 days in London where we stayed perfectly central near Oxford Street. However, the hotel service was VERY disappointing. First of all the check-in was delayed, as we had to wait for someone to bring us a key (there is no reception). Then we found out that the apartment only had 4 beds and we were 5 people. We therefore asked for an extra bed (DKK 350,00 per night) plus an extra set of keys, which we were promised to get the following day. However, we never got any of it, although I tried to contact them several times. Result: I slept on the floor all 3 nights and never heard from them! Another thing was that my booking confirmation said terrace or balkony, which we didn't have as well as hairdryer and kitchen ware for 4 people. I found a lot of missing things compared to the confirmation, which I think was very disappointing, when it all could easily have been solved. I recommend the apartment because of the central position. Nothing else.