For starters the check-in process was awful. No one was at the front desk. There was a sign that said to call "0" for assistance which we called and no one answered. But after a minute someone came out who was directly behind the counter and could hear people coming into the hotel, but was ignoring them. The hotel was not even halfway full, and while I completely understand being short-staffed, there is no excuse why an employee could stop folding towels for one minute to help guests when they arrive. Also, he gave us a hard time about checking in a little early even though the room was empty and clean. And again, I understand corporate policies, to me why wouldn't you want your hotel full of people instead of sitting empty? However, I will say that the room was clean, the bed was very comfortable and the pool/hot tub was nice, but it needs to be cleaned. The breakfast area was large, the food was good and they had a nice selection of food to choose from. The hotel also has a large conference area and bar that they really should be utilizing, because the place was practically empty when we were there. Overall, not a terrible place to stay but they NEED to hire more staff and advertise to get, more people in the doors.